Privacy Policy

1. Who We Are

99an is an internationally licensed online casino and sports betting platform operating at 99an.bet. The platform is built specifically for Pakistani players and offers cricket betting, live dealer casino games, high-RTP slots, and instant PKR transactions via local payment methods. When this Privacy Policy refers to "99an," "we," "us," or "our," it refers to the operators and owners of the 99an platform.

For all data-related enquiries, including access requests, correction requests, and complaints, you may contact our compliance team directly at the email address provided in Section 15 of this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account on 99an, we collect the following personal information:

• Identity data: Full name, date of birth, gender, and CNIC (Computerised National Identity Card) number.
• Contact data: Email address, mobile phone number, and residential address (city, province, Pakistan).
• Account credentials: Your chosen username and encrypted password. We never store passwords in plain text.
• Financial data: Payment method details (e.g., JazzCash mobile wallet number, EasyPaisa account, HBL or UBL bank account details, Meezan Bank account details) as provided during deposit and withdrawal transactions.
• KYC documentation: Scanned or photographed copies of your CNIC, and where required, proof of address documents such as a utility bill issued in Karachi, Lahore, Islamabad, Faisalabad, or any other Pakistani city.
• Communications: Any messages you send to our support team, feedback you submit, and responses to any surveys or promotions you participate in.

2.2 Information Collected Automatically

When you access the 99an platform, we automatically collect certain technical data, including:

• Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, wagers placed, betting history, bonus activity, and navigation paths within the platform.
• Connection data: IP address, time zone setting, and approximate geographic location derived from your IP address.
• Cookie data: Information collected via cookies and similar tracking technologies as described in Section 6 of this policy.

2.3 Information from Third Parties

We may receive personal data about you from third-party sources, including:

• Payment processors (JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank) for transaction verification purposes.
• Identity verification and fraud prevention service providers used to authenticate your CNIC and verify your stated identity.
• Responsible gaming databases where you may have registered a self-exclusion that applies to online gaming platforms.

3. How We Use Your Data

99an uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, account credentials
Identity verification (KYC) and age verification (21+)	Identity data, KYC documentation
Processing PKR deposits and withdrawals	Financial data, identity data
Fraud prevention and anti-money laundering (AML) compliance	Identity data, financial data, connection data, usage data
Providing customer support	Identity data, contact data, communications
Personalising your platform experience	Usage data, device data
Sending promotional offers (with consent)	Contact data, usage data
Platform security and integrity monitoring	Connection data, usage data, device data
Regulatory and licensing compliance reporting	Identity data, financial data, usage data
Responsible gaming monitoring and intervention	Usage data, financial data, communications

4. Legal Basis for Processing

99an processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process transactions, and deliver the services you have requested from 99an.
• Legal obligation: Processing required to comply with KYC regulations, anti-money laundering legislation, and reporting obligations imposed by our international gaming licensing authority.
• Legitimate interests: Processing carried out to prevent fraud, protect platform integrity, improve our services, and ensure the security of all players on the platform, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, carried out only where you have given your explicit, freely given, and informed consent. You may withdraw consent at any time.

5. Sharing Your Data

5.1 Payment Processors

To process your PKR deposits and withdrawals, 99an shares the minimum necessary financial and identity data with your chosen payment provider — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK. These providers are independent data controllers subject to their own privacy policies and applicable Pakistani financial regulations.

5.2 Game Providers

99an's casino game library includes titles supplied by licensed third-party game developers. These providers may receive anonymised usage data (such as game session identifiers and wager amounts) for the purposes of game performance monitoring and RNG certification. They do not receive your name, CNIC, or contact details.

5.3 Identity Verification Services

To fulfil our KYC and age verification obligations, 99an works with third-party identity verification providers. These providers process your CNIC details and supporting documentation solely for the purpose of verifying your identity and age. They are bound by strict data processing agreements and are prohibited from using your data for any other purpose.

5.4 Regulatory and Law Enforcement Authorities

99an is legally obligated to disclose personal and financial data to relevant regulatory authorities and law enforcement agencies where required by law, court order, or the terms of our international gaming licence. This includes reporting suspicious financial activity in accordance with anti-money laundering obligations. We will notify you of any such disclosure where we are legally permitted to do so.

5.5 No Sale of Personal Data

99an does not sell, rent, or trade your personal data to any third party for commercial purposes. We do not share your data with advertising networks or data brokers.

6. Cookies & Tracking

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 99an platform. They help us remember your preferences, keep you logged in during your session, analyse how the platform is used, and deliver a personalised experience. Similar tracking technologies — including local storage, session storage, and pixel tags — may also be used for equivalent purposes.

6.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in to your 99an account. They cannot be disabled.
• Analytics cookies: Used to understand how players navigate and use the platform, which games are most popular, and where technical errors occur. This data is aggregated and anonymised where possible.
• Preference cookies: Store your language preference, display settings, and other optional configurations you have selected within your account.
• Marketing cookies: Used to deliver relevant promotional content about 99an bonuses and offers. These are only placed with your consent and can be disabled at any time via your cookie preferences.

6.3 Managing Cookies

You can manage your cookie preferences at any time through the cookie settings panel accessible on the 99an platform. You may also configure your browser to block or delete cookies. Please note that disabling essential cookies will impair the functionality of your 99an account and may prevent you from accessing certain features of the platform.

7. Data Retention

99an retains personal data for the following periods:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for a minimum of five (5) years following the termination of the player relationship, as required by applicable financial regulations.
• Support communications: Retained for three (3) years from the date of the communication, unless they relate to an ongoing dispute or legal matter, in which case they are retained until the matter is fully resolved.
• Marketing consent records: Retained for the duration of your account plus two (2) years, to demonstrate compliance with consent requirements.
• Analytics and usage data: Aggregated and anonymised after twenty-four (24) months. Raw usage logs are retained for a maximum of twelve (12) months.

When data is no longer required for the purpose for which it was collected and the minimum retention period has elapsed, it is securely deleted or irreversibly anonymised.

8. Data Security

99an implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data fields — including CNIC numbers, financial account details, and passwords — at rest in our databases.
• Role-based access controls ensuring that staff members only access personal data that is strictly necessary for their job function.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Automated fraud detection and account monitoring systems that flag unusual activity for immediate review.
• Incident response procedures enabling us to detect, contain, and notify affected players of any data breach in a timely manner.

While 99an takes all commercially reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 99an login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Your Rights

As a player on the 99an platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.

• Right of Access: You have the right to request a copy of all personal data that 99an holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating a phone number) can often be made directly within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we cannot erase financial transaction records during mandatory retention periods.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease all promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails about 99an promotions), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Children & Minors

The 99an platform is strictly for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately suspend that account, void all associated wagers and bonuses, and securely delete any personal data collected.

If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered an account on 99an, please contact our support team immediately using the details in Section 15.

11. Responsible Gaming & Data

99an's responsible gaming programme relies on the careful analysis of player usage data to identify patterns that may indicate problem gambling behaviour. Where our monitoring systems flag a potential concern — such as a significant increase in deposit frequency, extended session durations, or repeated chasing of losses — our responsible gaming team may use that data to proactively contact you with information about available support tools.

Data used for responsible gaming monitoring purposes is handled with the highest level of care and is never used for marketing or commercial purposes. Players who request self-exclusion through 99an will have their account data flagged to prevent re-registration during the exclusion period. Visit our Responsible Gaming page for further information about the tools available to you.

12. International Transfers

99an operates under an international gaming licence and some of the third-party service providers we work with — including game providers and identity verification specialists — may process data in jurisdictions outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards equivalent to those described in this policy. We do not transfer your CNIC data, financial account details, or KYC documentation to any jurisdiction without appropriate protections in place.

13. Third-Party Services

The 99an platform may contain links to related pages within the 99an ecosystem. Where you use third-party payment services such as JazzCash or EasyPaisa to fund your account, you will be subject to the privacy policies of those respective service providers in addition to this policy. 99an is not responsible for the data practices of third-party services and encourages you to review their privacy policies independently.

14. Policy Amendments

99an reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or licensing requirements. Where amendments are material — meaning they significantly change how we collect, use, or share your personal data — we will notify you in advance via email to your registered address or via a notice displayed prominently on the 99an platform.

The "Last Updated" date displayed at the top of this policy indicates when the most recent revision was made. Your continued use of the 99an platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to submit a privacy-related complaint, please contact our compliance team:

All formal privacy complaints must be submitted in writing to the email address above. If you are not satisfied with our response to your complaint, you may escalate the matter to the relevant data protection authority under our licensing jurisdiction or seek independent dispute resolution through the channels outlined in our Terms & Conditions.